Handeling Parent Concerns

Enormous tension ran completely through my body as I observed my son working through his martial

arts lesson.  His lackadaisical effort accompanied with his rambunctious spirit was absolutely driving me out of my mind.  My true desire was to grab, shake him and remind him that I was working a second job to pay for his lessons.

 Parents often come to observe their child's training after a long stressful day at work.  I truly remember wanting to jump on the mat and choke my son a couple of times and I am a master teacher.  All I can say is that it is a good thing we don't have to torture ourselves by watching our children all day as they attend school.

We all know that children will play and have unfocused times during training.  The key is to have realistic expectations for their progress and hold them accountable to realistic standards.  Parent concerns are a real thing.  They need to be addressed with care and concern.  Remember parents work hard to make sure their children are successful and get the best out of training. 

We follow a 5 step process when addressing parent concerns.

• Acknowledge
• Relate
• Point out positive progress
• Connect progress to the end goal
• Dream build

Let's examine how each step is handled.  

Acknowledge 
Let the parent know that you saw what the child was doing.  Most of the time clients just want to make sure you are aware and not ignoring the situation.

Relate
Make sure to tell the parent that you understand how they feel.  Use examples of your own stories or the stories of other parents in the studio.  Explain that what they are feeling is perfectly normal.

Point out positive progress
The best instructors point out positive behavior.

Connect progress to the end goal
Relate the positive behavior you witnessed to the overall goal parents are looking to achieve and explain how the student has made progress.

Dream build
Use the terms "just imagine"  when Johnny can focus like he did on that drill the entire class. Explain how it will effect him in other areas of life.  You can also tell a story about another student and how it worked for them.

Remember parents are looking to you for the answers and they many times just need the reassurance that the program will "work".  Make sure you take the time to listen and give extra help to students that may need one on one attention.  When a parents have concerns I always take time later to analogize how I can make the drills more engaging or make my interactions more positive.  The more you recognize positive behavior the less parents recognize the negative behavior of their children.

“Tammie Lawrence is an educator who has taught in public and private sectors as well as a Master Martial Arts instructors.  She  trains aspiring young teachers how to engage students to make learning fun and  successful.  Tammie is known for her work with inspiring positive mindset changes and goal setting."   She can be reached for seminars and workshops at Golden Tiger Martial Arts, San Bernardino, CA  92407, 909-881-9603

Teaching Less is More

The hot summer days in sunny southern California have arrived and school has come to an end. It is the perfect time to come to karate class more often and escape the heat while children burn some energy and increase their knowledge. Summer Leadership Boot Camp is underway and today I had   new leadership team members assisting in class.

Eager to step up to the plate as a new leadership team member, beginning leaders often either don't know what to say or give every detail they can think of so the new students make no mistakes.  Hands up, hip turned, eyes straight, toes back are all commanded at the same time. Consequently the day ended with our first lesson, "Less is More".

Every technique requires lots of detail. Have your ever lost your class emotionally? A few students may be engaged, however, most are spacey, confused, overwhelmed, and over thinking what they are doing. This used to happen to me all the time as a young instructor, however, I finally realized that I had to break down every detail and teach it separately. It used to take about 4-6 years before new instructors could do this well.

A few years back we added some fun, creative drills for our leadership team to practice that greatly helped speed up the process. The goal of the drills were to teach "Less is More".  When teaching a technique, leaders have to explain it from the ground up starting with the toes.  Here are the rules to the drill:

Always begin with toes only:

1.  Demonstrate where the toes should be.
2.  Show 2 common mistakes ( ask questions).
3.  Drill getting into position 3-5 times.
4.  Highlight someone doing it correctly.
5.  Give a 5 second story of why they need to learn this.
5.  Drill it faster with something fun such as running.

After each step was complete leaders are then allowed to move up to the ankle or knee and repeat the process.  As leadership team members worked their way slowly up the body we found that students were not only more focused, they remembered the move better and they felt confident that the move was correct.

Leadership team members had to really think about how the move worked, consequently gaining a much higher understanding themselves. We have our leadership team practice this drill on each other prior to trying it with beginners. The complexity of this fun challenge  trains advanced students to dissect movements and gain understanding at a much higher level.

Tammie Lawrence is an Educator having taught in the private and public sector and a Master Martial Arts Instructor who teaches aspiring young teachers how to engage their students and make learning fun and successful.  She is known for her work with inspiring young leaders to take an active role in their communities.   She can be reached for seminars and workshops at Golden Tiger Martial Arts, San Bernardino, CA  92407  909-881-9603

info@martialartsgt.com

Retention can make or break your martial arts studio.   

There is a lot of information showing you how to track retention, however, there is little information about the steps to accomplish retention.  All studio owners must know their stats but where do you begin in fixing them? Here are three elements I recommend you address as a start.  The big "C's" Class Curriculum, Communication, and Customization.  Let's explore each individually.

Over the last 30 years, I have purchased struggling studios several times.  I noticed that they all had one thing in common, instructors who were teaching without a great plan.  All of them had written expectations of what students were to perform for each belt but the expectations were very brief and the outline was not covered in depth in class.  I recommend you sit down and write what you expect a black belt to look like and then work backwards and write down what each level should look like also.
For instance, we all teach some version of a punch. We all expect our students to practice punching from white to black belt.  Do you expect your students to perfect the punch at green belt with a snap and having the proper stance then demand that they continue to do punches in class for the next 2-5 years with no clear guidelines of how to continue to improve on their punch?  If you expect students to practice a punch over the next 5 years the expectation should change at every belt level.

Write class curriculum charts for the entire quarter which include 3 specific drills for each day.  We have different drills for Beginning, Intermediate, Advance and Black Belts.  They all cover the same subject area but in different ways. Track every time you deviate from the plan. If you find you are deviating from the plan often, let's say once a week, you need to re-evaluate the plan and see if you are falling into old habits or perhaps your plan was boring or poorly written.

Every belt promotion plan on grading your work.  Ask yourself if the plan achieved the desired results and make adjustments accordingly.  If you have a team of black belts, ask in what areas the students did well.  Then ask in what area they needed more instruction.  Use this feedback and make adjustments in the following areas:

1.  Frequency of certain subjects
2.  Types of drills that may need to be  added for disguised repetitions
3.  Subjects that need to be explained in greater depth

Evaluate with your staff, senior students and/or future assistants.   Positive, honest feedback will assist you greatly and help you see things from a students perspective.  Follow this system for over a year and you will see progress.  Curriculum is always a work in progress so we must continue to work and perfect it.  

Communicate is the next big "C" that will effect retention. Most students and parents expect small miracles within the first month or so. When they do not see drastic results they think it will not work for them or that they are not good at martial arts.   Pre-frame the exact expectation for the day. "White belts focus only on the twist of the punch today if you get that down it is huge and you will have accomplished your goal."

1.  Praise "You worked hard today didn't that feel great!"
2.  Point out the accomplishment - "Did you notice that you got the twist down perfectly."
3.  Pre-frame - "That twist is the stepping stone to having a really strong punch."
4.  Belief - "You are going to make a great martial artist.  Most students get that the first class."

Communicate what is "normal" for each level.  I tell parents in the beginning not to expect to see low stances or power until after the second year. These things take time and strength.  Intermediate and advanced students tend to get bored easily, so make sure to communicate exactly what progress you expect and why.

Customization is the last Big "C" and one of the most important.  Students join for different reasons with confidence, motivation, focus, self defense, socialization and fitness as a few of them.
As martial arts instructors we need to teach, make sure students are having fun, and meet their needs. So how do you customize the class and meet everybody's needs every class?  First, you must know what a student wants out of the program.  Ask questions and study people like Tom Hopkins, author of  Low Profile Selling The Art of Asking questions. Each time a student progresses to a new belt ask questions again.  Remember, goals change.

1.  Put life skill lessons in every drill and teach different lessons for Beginners, Intermediate and Advance.
2. Interview students to find out what they are liking and what they don't like.
3. When you see unmotivated work, ask are they bored, confused or overwhelmed?
4.  If a student likes forms and not sparring, have them take classes on days when forms are taught.
5.  Teach mini private lessons for those who feel inadequate.

The key to communication is to find out what each student liked about class every day. This way you are proactive as opposed to being reactive.  We video tape our classes and instructors are required to watch how students are reacting to their direction.  Videos make great feedback tools.

Practicing the Big "C's"Class Curriculum, Communication, and Customization  is a great start to improving student retention.  Remember, however, nothing is accomplished overnight.  Persistent and consistent work in the right direction is the key to successfully building a school where you not only have great retention but you help people reach the goals they want to achieve.